Shipping policy
Riveraen wants your experience from ordering to delivery to be clear and easy to understand. This Shipping Policy outlines our shipping region, order cut-off time, handling period, transit estimates, shipping cost, and tracking process for orders placed within the United States.
Please review these details before completing your purchase.
Shipping Region
Riveraen ships within the United States.
Our selling and shipping region is currently the United States.
Shipping Cost
Riveraen provides free standard shipping for orders within the United States.
Transaction Currency
Orders are processed in United States Dollars (USD).
Business Days
Riveraen's business days are:
Monday–Friday
Shipping timeframes stated in business days should be understood using these business days.
Order Cut-Off Time
Riveraen's daily order cut-off time is:
5:00 PM (GMT-5), Monday–Friday
For handling-time purposes, orders received after the applicable cut-off time begin their handling period from the next business day.
Handling Time
Orders have an estimated handling time of:
2–7 business days
Handling time refers to the period before an order is shipped.
Transit Time
After shipment, the estimated transit time is:
5–21 business days
Transit time refers to the estimated period between shipment and delivery.
Estimated Delivery Time
Riveraen's total estimated delivery timeframe is:
- Handling time: 2–7 business days
- Transit time: 5–21 business days
- Estimated delivery: 7–28 business days
The 7–28 business day timeframe is an estimate rather than a guaranteed delivery date.
Order Tracking
After your order has shipped, Riveraen will send tracking information to you by email with a tracking link.
Please use the tracking link provided in the shipment email to follow the available delivery updates for your order.
Order Cancellations
Cancellation is available before shipment.
If you would like to request cancellation of an order that has not yet shipped, please contact Riveraen at info@riveraen.com.
Once an order has shipped, it is no longer eligible for cancellation.
Questions About Shipping or Delivery
If you have questions about your order, tracking information, shipping timeframe, or delivery, please contact us at info@riveraen.com.
Riveraen responds to customer inquiries within 48 business hours.
Contact & Business Information
Store Name: Riveraen
Operating Address: 7343A Walnut Grove Ln N, Maple Grove, MN 55311, United States
Contact Email: info@riveraen.com
Operating Hours: 8:00 AM–6:00 PM (GMT-5)
Riveraen's Operating Address is provided for business identification, transparency, and customer contact information. It should not be interpreted as a fulfillment facility, shipping warehouse, or return destination.
For return requests, customers must follow Riveraen's approved return process and the return instructions provided after approval. Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.