Thoughtful lighting can shape the atmosphere of a space, and clear support should make choosing and ordering it simpler. Whether you have a question about an order, shipping, a Riveraen lighting product, payment, or a return, we are here to provide clear and helpful assistance.

How to Reach Us

Store Name: Riveraen
Operating Address: 7343A Walnut Grove Ln N, Maple Grove, MN 55311, United States
Contact Email: info@riveraen.com
Operating Hours: 8:00 AM–6:00 PM (GMT-5)
Business Days: Monday–Friday
Expected Response Time: Within 48 business hours

How We Can Help

You may contact Riveraen regarding:

• Order status and tracking questions
• Questions about chandeliers, pendant lights, wall lights, and related lighting products
• Shipping and delivery information
• Return, exchange, and refund requests
• Cancellation requests for orders that have not yet shipped
• Payment or checkout questions
• General customer assistance

For shipped orders, tracking information is sent by email with a tracking link after shipment.

Returns and Exchanges

If you would like to request a return or exchange, please contact us at info@riveraen.com before sending the item.

Riveraen will review the request and, if it is approved, provide the applicable return instructions and return destination. Approved returns and exchanges have free return shipping, and there is no restocking fee.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

The Operating Address shown on this page is provided for business identification and transparency and is not automatically a return destination.

Our Approach to Customer Care

We want communication with Riveraen to feel as considered as the lighting you choose for your space. Our goal is to provide straightforward information, clear next steps, and helpful assistance throughout your shopping experience.

For questions or assistance, contact us at info@riveraen.com. We respond within 48 business hours.