Frequently Asked Questions (FAQs)
What products does Riveraen offer?
Riveraen offers lighting products including chandeliers, pendant lights, wall lights, and related lighting products. Each product page provides the available information for that specific item so you can review the details before ordering.
Where does Riveraen ship?
Riveraen currently ships within the United States and offers free standard shipping on eligible orders within our selling region.
How long will my order take to arrive?
Orders have an estimated 2–7 business day handling time, followed by an estimated 5–21 business day transit time. The total estimated delivery timeframe is 7–28 business days. Delivery times are estimates rather than guaranteed arrival dates.
What is Riveraen’s order cut-off time?
Our order cut-off time is 5:00 PM (GMT-5), Monday–Friday. Orders placed after the cut-off time begin their handling period from the next business day.
How can I track my order?
After your order has shipped, Riveraen will send you an email containing a tracking link. You can use that link to follow the available delivery updates for your shipment.
Can I return an item?
Yes. Riveraen provides a 30-day return window from the date of delivery. Please contact us at info@riveraen.com before sending anything back. Your request must first be reviewed and approved, after which we will provide the applicable return instructions.
Do I have to pay for return shipping?
Return shipping is free for approved returns and exchanges, and Riveraen does not charge a restocking fee. Please follow the return instructions supplied after your request is approved.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
How long does a refund take?
After an approved returned product is received, inspection takes 1–3 business days. If the return is approved following inspection, the refund is processed within 10 business days after inspection and approval and issued to the original payment method.
Can I exchange or cancel my order?
Exchanges are available for eligible products. Order cancellations are available before shipment. For either request, contact us at info@riveraen.com so we can review your order and provide the appropriate next steps.
What payment methods do you accept?
Riveraen accepts Shop Pay, Apple Pay, Google Pay, PayPal Wallet, Visa, Mastercard, American Express, Diners Club, and Discover. All transactions are processed in United States Dollars (USD).