Refund policy
At Riveraen, we want the process after your purchase to be clear and straightforward. This Return & Refund Policy explains how return requests, exchanges, refunds, and cancellations are handled for Riveraen lighting products ordered within the United States.
Please review the information below before requesting a return or exchange.
30-Day Return Window
You may request a return within 30 days from the date your order is delivered.
Return requests submitted after the 30-day period fall outside Riveraen's stated return window.
To request a return, contact us at info@riveraen.com before sending the product back.
How to Request a Return
Returns must be approved before a product is sent back.
The return process is:
- Contact Riveraen at info@riveraen.com and request a return.
- Riveraen will review your request.
- If your request is approved, we will provide the applicable return instructions.
- Follow the approved instructions and the return destination provided to you.
- After the returned product is received, Riveraen will inspect it within 1–3 business days after receipt.
- If the return is approved following inspection, the refund will be processed within 10 business days after inspection and approval.
- The refund will be issued to the original payment method.
Please do not send a product back before receiving return approval and instructions from Riveraen.
Important Return Address Information
Riveraen's Operating Address is provided on this policy for business identification and transparency. It is not automatically the return destination.
The appropriate return destination and instructions will be supplied as part of the approved return process.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Sending a product without first receiving return approval may prevent the return from being handled according to the approved return process.
Return Shipping Cost
Return shipping is free for approved returns and exchanges.
After your request has been reviewed and approved, Riveraen will provide the applicable return shipping instructions. Please follow those instructions before sending your product.
Restocking Fees
Riveraen charges no restocking fee for approved returns or exchanges.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, please contact Riveraen at info@riveraen.com within the applicable 30-day return window.
We will review your request and, when approved, provide the applicable return instructions.
Do not send the product to Riveraen's Operating Address unless your approved return instructions specifically tell you to do so.
Exchanges
Exchanges are available for eligible products.
To request an exchange, contact info@riveraen.com within 30 days from delivery. Riveraen will review the request and provide the applicable instructions if the exchange is approved.
Return shipping is free for approved exchanges, and no restocking fee applies.
Refund Inspection and Processing
Once an approved returned product is received, Riveraen will complete its inspection within 1–3 business days after receipt.
If the return is approved following inspection, Riveraen will process the refund within 10 business days after inspection and approval.
Refunds are issued to the original payment method used for the purchase.
Refund Currency
Riveraen transactions are conducted in United States Dollars (USD). Refunds are processed in USD to the original payment method.
Standard Shipping and Returns
Riveraen offers free standard shipping for orders within its United States selling region.
Approved returns and exchanges also have free return shipping.
Order Cancellations
Orders may be cancelled before shipment.
If you need to request a cancellation, contact Riveraen as soon as possible at info@riveraen.com.
Once an order has shipped, it is no longer eligible for cancellation. If appropriate, you may request a return after delivery in accordance with the 30-day return process described in this policy.
Business Days
For the timeframes stated in this policy, Riveraen's official business days are Monday–Friday.
Questions About Returns or Refunds
If you have questions about a return, exchange, refund, cancellation, or an order issue, contact Riveraen at info@riveraen.com.
We respond to customer inquiries within 48 business hours.
Contact & Business Information
Store Name: Riveraen
Operating Address: 7343A Walnut Grove Ln N, Maple Grove, MN 55311, United States
Contact Email: info@riveraen.com
Operating Hours: 8:00 AM–6:00 PM (GMT-5)
The address above is Riveraen's Operating Address and is provided for business identification and transparency. It is not the default return destination.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.